What does Aleph & Gold do?
We focus on distributing to the wholesalers and retailers of fast moving consumer goods who are based in Western Kenya.
What products do you distribute?
We distribute basic household consumer products such as food, beverages, personal care, and cleaning products.
How can I place an order for your products?
You can place an order by contacting us directly via phone or email. We will provide you with our product catalog and pricing, and help you choose the best products for your needs.
How do you ensure the quality of your products?
We source our products from reputable manufacturers and suppliers, and conduct regular quality checks to ensure they meet our high standards.
What is your delivery schedule?
Our delivery schedule varies depending on your location and the size of your order. We will provide you with an estimated delivery time when you place your order.
Do you offer credit to customers?
Yes, we offer credit to customers who have established a good payment history with us. We also require credit references and may conduct credit checks before approving credit.
What payment methods do you accept?
We accept cash, mobile money, and bank transfers. We will provide you with our payment details when you place your order.
Do you have a minimum order requirement?
Yes, we have a minimum order requirement depending on your location and the products you are ordering. We will provide you with this information when you place your order.
Can I return or exchange products?
Yes, we accept returns or exchanges for products that are damaged or defective. Please contact us within 24 hours of receiving your order to initiate a return or exchange.
How do you handle out of stock items?
If an item is out of stock, we will inform you and provide an estimated restocking date. You can choose to wait for the item to be restocked or substitute it with a similar product.
What is your service area?
Our service area is primarily Western Kenya, but we can also deliver to other regions on a case-by-case basis.
How do you handle customer complaints?
We take customer complaints seriously and will work with you to resolve any issues in a timely and satisfactory manner.
Do you have a minimum order quantity for each product?
Yes, we have a minimum order quantity for each product. We will provide you with this information when you place your order.
What is your pricing policy?
Our pricing is competitive and based on market rates. We strive to offer fair and transparent pricing to our customers.
How do you ensure timely delivery of orders?
We have a dedicated delivery team and use efficient logistics systems to ensure timely delivery of orders.
Can I place a recurring order?
Yes, we can set up a recurring order for you if you have a regular need for our products. Please contact us for more information.